Privacy Policy

Last updated: [22/06/2025]

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our website (“www.bitluxwatches.com”). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

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1. Who We Are

BITLUX DIALS (“we”, “us”, “our”)
Website: http:/www.bitluxwatches.com
Email: sales@bitluxwatches.com
Address: 93 George Str, Edinburgh Scotland EH2 3ES, United Kingdom

We act as the Data Controller for the personal data we collect.

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2. Information We Collect

We may collect the following types of personal data:

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a. Information You Provide

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by coinbase commerce)

• Account login details (if applicable)

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b. Automatically Collected Information

• IP address

• Browser type and device information

• Cookies and tracking data

• Pages viewed and time spent on the Site

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c. Information From Third Parties

We may receive information from:

• Payment processors (coinbase commerce)

• Delivery partners: DPD and DHL

• Advertising platforms: Google Ads & META Ads

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3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil orders

• To manage your account

• To send order confirmations, updates and customer service messages

• To process payments securely

• To improve our website and services

• For marketing communications (only with your consent)

• For fraud prevention and security monitoring

• To comply with legal obligations

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4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – processing your order

• Consent – marketing communications and cookies

• Legitimate Interests – improving our website, fraud prevention

• Legal Obligation – tax, accounting and regulatory requirements

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5. How We Share Your Information

We may share your data with:

• Payment processors e.g., coinbase commerce

• Delivery companies e.g., DHL & DPD

• Website hosting providers

• Analytics and advertising partners (only where consent is given)

We do not sell your personal data.

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6. International Data Transfers

Some of our service providers may be located outside the UK.
When this happens, we ensure your data is protected using:

• UK-approved Standard Contractual Clauses

• Adequacy decisions

• Additional technical and organisational safeguards

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7. Data Retention

We keep your personal data only as long as necessary for the purposes described above:

• Orders: 6 years (for tax and accounting requirements)

• Marketing data: until you withdraw consent

• Website analytics: as per cookie policy

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8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: ico.org.uk

To exercise your rights, contact us at: [Insert Contact Email]

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9. Cookies

We use cookies and similar technologies for:

• Website functionality

• Analytics

• Advertising (with your consent)

You can manage or disable cookies via your browser settings or our cookie banner.

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10. Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted checkout

• Secure servers

• Access controls

• Regular security reviews

However, no online transmission is 100% secure.

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11. Children’s Privacy

Our website is not intended for individuals under 16 years old, and we do not knowingly collect data from children.

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